Expand Detailed Job Messages ( FC 61) Usage in all Agents

8 votes

The Detailed Job Messages (FC61) found under Job Information > Configuration > Operations Related Information is a field customers can use to get more information about an error message. For example, the 20-character exit condition seen in the main view of Operations appears as a number or a short amount of text with no room for description, but Detailed Job Messages can be very long and contain detailed information about the failure. It is the responsibility of each Agent to return the detailed information to FC61 so that the EM can display the information. This has been implemented on some platforms, but not all. This idea is to expand the usage of this information to all platforms.

The benefit of this would be that more customers would be able to understand the problems in their environment without having to call support.

Collecting community feedback OpCon Suggested by: Hidden identity Upvoted: 27 Jan, '21 Comments: 0

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