Improve Escalation to support Text, Events, and CMD

3 votes

Escalation currently only supports Emails. This greatly limits usability because it is tied to one address in the User Account.

To Support Text, and third party notification systems like Twillio, we should also support Text, Events, and CMD in the Escalation system.

Ideally - we should also be providing a way for users to acknowledge escalations outside EM.

Collecting community feedback OpCon Suggested by: Hidden identity Upvoted: 27 Jan, '21 Comments: 0

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