Add second email to a user account for use in Escalation Manager

3 votes

I'm starting to work a bit with Escalation Manager, and I'm finding myself having to create redundant user accounts for people, just to set up an additional contact method for them. If I want Escalation Manager to send a text to someone, I need to set up a dummy account for them, with their phone number as the email. I'd like to be able to put their phone number in a spot on the user account that already exists, without replacing their current work email that is there.

If this were in place, Escalation Manager would need to be able to allow me to select which email I'd prefer to use.

Declined OpCon Suggested by: Hidden identity Upvoted: 27 Jan, '21 Comments: 0

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